Legal
Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you place an order, create an account, contact customer support, or subscribe to our newsletter. This may include your name, email address, phone number, shipping address, and payment information (processed securely through third-party providers). We also automatically collect certain information about your device and how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
2. How We Use Your Information
We use the information we collect to: ā¢ Process and fulfill your orders ā¢ Send order confirmations and shipping updates ā¢ Provide customer support ā¢ Send promotional communications (with your consent) ā¢ Improve our website and services ā¢ Comply with legal obligations ā¢ Prevent fraud and maintain security
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with: ā¢ Shipping partners to fulfill deliveries ā¢ Payment processors to handle transactions ā¢ Analytics providers (anonymized data) ā¢ Legal authorities when required by law All third-party partners are contractually bound to protect your data.
4. Data Security
We implement industry-standard security measures including SSL encryption, secure data storage, and regular security audits. However, no method of internet transmission is 100% secure. We encourage you to use unique passwords and exercise caution online.
5. Cookies
Our website uses cookies to enhance your browsing experience, remember preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.
6. Your Rights
Under applicable data protection laws, you have the right to: ā¢ Access your personal data ā¢ Correct inaccurate information ā¢ Request deletion of your data ā¢ Opt-out of marketing communications ā¢ Lodge a complaint with supervisory authorities To exercise these rights, contact us at hello@galaxysolution.tech
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are kept for 7 years for accounting purposes.
8. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at: Email: hello@galaxysolution.tech Phone: +971 50 000 0000 Address: Dubai, United Arab Emirates